COVID 19 Response

COVID 19 Response

Big Country Electric Cooperative Offices Open with New Hours September 8, 2020

BCEC offices are open to the public as of Tuesday, September 8, and will be observing new hours and new practices:

Monday - Thursday 7:30 a.m. - 5:30 p.m., Closed from Noon - 1:00 p.m.

Friday 7:30 a.m. - 11:30 a.m., Offices closed to visitors on Fridays.

All visitors will be required to wear masks upon entry to BCEC offices.

Vendors and salespersons will be seen by appointment only.

BCEC staff will answer the phone and respond to Live Chat messages during regular office hours, and our 24-hr. dispatch will answer phones outside of regular office hours.

All parties are trained to make sure your needs are addressed.

Toll-free: 1-888-662-2232

Roby: (325) 776-2244          Snyder: (325) 573-3161          Stamford: (325) 773-3684

  • Live Chat – visit bigcountry.coop to live chat with one of our helpful Member Account Representatives during BCEC office hours. Look for the icon at the bottom right corner of your screen when you access our homepage.

You also have 24/7 remote access to your account via SmartHub!

  • SmartHub – This free app provides members complete access to their BCEC accounts. You can view your usage, billing and payment history, and submit questions or service requests to us whether you access SmartHub through our website or by downloading and using the app on your smart phone or tablet. You will need to have your BCEC account number handy to get started – please call us if you need help with that.

Members experiencing financial hardship due to COVID-19 closures and related instances, please contact us. CARES Act legislation allocated funding to provide economic relief, and USDA has a helpful document that describes and links to various resources. Visit https://www.rd.usda.gov/sites/default/files/USDA_COVID-19_Fed_Rural_Resource_Guide.pdf to access that helpful guide.

BCEC is thankful to be part of an area that wholeheartedly works to take care of others, and we vow to continue doing our part to serve our members and communities. We will continue to monitor the Covid-19 conditions in our service area and may adjust office hours and procedures as necessary to protect and accommodate our employees. Our prayers for health and peace go out to each and every one of you.

Mark McClain, GM/CEO Big Country Electric Cooperative